Payments, Invoices and Receipts

Payments, Invoices and Receipts on Workium Business

The Payments tab is the central billing hub for everything you spend with Workium across all three workspaces. It sits in the always-on sidebar (alongside Messages and All services) so you can reach it from any workspace.

What the Tab Shows

The Payments tab splits transactions into two sections:

Resuming a Pending Payment

Click the 'Pay now' button on any pending row. Workium routes you to the appropriate checkout (Stripe for cards, Paystack for African customers in NGN/GHS). Once payment succeeds:

Downloading Receipts

Invoice Generation

For enterprise customers Workium issues VAT-compliant invoices on request. Email accounts@workium.co.uk with your VAT number, billing address and the relevant order IDs and we will issue an invoice within 24 hours.

Stripe vs Paystack

Both processors are PCI-DSS Level 1 certified. Workium never stores your card details — only a tokenised reference.

Failed Payments

If a charge fails, you see a red banner inside the Payments tab. Common reasons: insufficient funds, 3-D-Secure timeout, blocked card. Click 'Retry payment' to attempt again. The failed attempt is logged but does NOT count against your record.

Refunds

To request a refund email accounts@workium.co.uk with your Order ID, transaction date and reason.

Monthly Statements

Workium emails a monthly statement (1st of every month) summarising all transactions for the previous month. The statement is sent to your billing_email contact. Update your billing email under Account → Settings (coming Q2 2026 — for now email accounts@workium.co.uk).

Multi-Currency

If you transact in multiple currencies (e.g. paying NGN for a UK formation), the Payments tab shows both the original transaction currency and the EUR-equivalent at time of payment. This makes life easier for finance teams reconciling in EUR.

VAT Compliance

Workium charges VAT in jurisdictions where required (UK 20%, IE 23%, etc.). EU B2B customers with a valid VAT number qualify for reverse charge — the VAT line item shows £0 / €0 with a 'Reverse charge' note. Provide your VAT number during signup or by emailing accounts@workium.co.uk.