Applies to Individual Clients and Agency Partners
Last updated: 9 July 2026
This Refund Policy forms part of the Workium Legal Terms and applies to:
Workium for Business customers — see Clause 7 below for the dedicated Business refund framework. Sections 6.1 to 6.5 of this Policy apply only to Individual Clients and Agency-managed candidates.
In this Policy, the term "Client" means the Individual Client or, where the relocation is arranged through an Agency Partner, the candidate enrolled by that Agency. Where the context permits, references to the Client include the Agency acting on the Client's behalf.
6.1.1. Refunds are issued only in the limited circumstances expressly set out in this Clause 6. By initiating any payment to Workium, the Client (or the Agency on the Client's behalf) acknowledges and accepts these refund terms.
6.1.2. All refunds are processed in the currency of the original payment, net of any third-party processing fees (including but not limited to card-scheme fees, Paystack/Stripe charges, and foreign-exchange surcharges) that are not recoverable by Workium.
A refund may be issued in any of the following circumstances:
6.2.1. Cooling-off withdrawal
Where the Client (or the Agency on the Client's behalf) withdraws in writing within twenty-four (24) hours of completing the post-assessment call and initiating the advance payment, provided that no documents have yet been processed and no third-party government, embassy or employer fees have been remitted on the Client's behalf.
6.2.2. Visa refusal arising from Workium error
Where a visa is refused strictly as a direct result of a material error, omission or falsification in documents prepared by Workium (whether acting directly for the Individual Client or for the Agency Partner), and not attributable to the Client, the Agency, or any third party.
6.2.3. Employer withdrawal pre-visa
Where the prospective employer withdraws its employment offer prior to the visa application being submitted, and the withdrawal is not caused or contributed to by the Client or the Agency.
6.3.1. Refunds will not be issued in any of the following cases:
6.3.1.1. The Client fails to attend embassy or consular interviews, fails to provide additional documentation when requested, or fails to comply with embassy procedures or timelines.
6.3.1.2. The Client (or the Agency on the Client's behalf) is found to have provided falsified, incomplete, or misleading personal documents or information.
6.3.1.3. A visa is denied due to embassy discretion, country quota, biometric outcomes, or undisclosed criminal, immigration, medical or financial history of the Client.
6.3.1.4. The Client changes their mind, withdraws or requests a refund after work-permit or residence-permit approval but before, during, or after visa stamping.
6.3.1.5. Advance fees, government-, embassy- or employer-paid charges, third-party translation, courier, biometric, medical or apostille fees that have already been remitted by Workium on the Client's behalf.
6.3.1.6. Coupons, cashback, referral credits or promotional discounts, which are not redeemable for cash.
6.3.1.7. Where the Agency Partner has been suspended or terminated for breach of the Agency Partnership Agreement (including KYC failure, AML breach, or fraudulent submissions). In such cases, fees collected may be retained as liquidated damages and any refund to the underlying Client (if any) is at Workium's sole discretion.
6.4.1. Where a refund is due under Clause 6.2, it will be processed as follows:
6.4.2. Workium shall be entitled to investigate and verify the causation underlying the refund claim, acting reasonably and in good faith. Any verification period shall not unreasonably extend the timelines above.
6.4.3. Upon verification and confirmation of eligibility, Workium will process a full refund of the back-end fee paid by the Client. The advance fee, third-party fees and any non-recoverable processing charges remain non-refundable as set out in Clause 6.3.
6.4.4. Routing of refund payment:
For Individual Clients
The refund will be paid directly to the original payment method used by the Individual Client at checkout. Where this is not possible (e.g. expired card), the refund will be issued by bank transfer to an account in the same name as the original payer.
For Agency-managed Clients
The refund will be paid directly to the Agency Partner, who assumes sole responsibility for reimbursing the underlying Client (where applicable) in accordance with its agreement with that Client. Workium accepts no liability for the Agency's onward reimbursement obligations.
6.4.5. Refunds are paid in the currency of the original transaction. Workium is not responsible for foreign-exchange losses between the date of original payment and the date of refund.
6.5.1. Any refund claim must be submitted in writing to billing@workium.co.uk within 30 days of the event giving rise to the claim. Claims received after this window may be rejected.
6.5.2. The Client (or Agency) agrees to first raise any refund concern with Workium and allow Workium a reasonable period to investigate before initiating a card-network chargeback. Initiating a chargeback in breach of this clause may result in suspension of services pending resolution.
6.5.3. Nothing in this Refund Policy limits any statutory rights the Client may have as a consumer under the laws of England & Wales (including the UK Consumer Rights Act 2015) or, where the local law of a consumer's habitual residence applies, under that local consumer-protection law.
6.5.4. In the event of conflict between this Refund Policy and any signed bespoke agreement (including individual Service Agreements or Agency Partnership Agreements), the signed agreement shall prevail.
This Section 7 applies exclusively to Workium for Business customers across the three Business workspaces: Global Mobility, Company Formation and Alumni Job Placement. Sections 6.1 to 6.5 above do not apply to Business customers. Where a signed Business order form or Master Services Agreement is in place, that document prevails over this Section 7 in the event of conflict.
7.1. Case-by-case review. Business refunds are reviewed on a case-by-case basis having regard to the workspace, the stage at which work has progressed, third-party fees already remitted, and the reason for the refund request.
7.2. Generally refundable scenarios. Subject to verification:
7.2.1. Company Formation order cancelled before filing. Where a Company Formation order is cancelled before Workium has begun any filing with a registrar, tax authority or other government body, a full refund of the service fee is issued.
7.2.2. Global Mobility eligibility tools paid in error. Where a Business subscriber has been charged twice for the same Global Mobility report, sponsor-licence health check, or salary-threshold workbook, the duplicate charge is refunded in full.
7.2.3. Alumni Job Placement — pre-evaluation withdrawal. Where an Alumni partner withdraws a submitted alumnus before Workium has completed the eligibility evaluation, any per-alumnus enrolment fee paid is refundable in full.
7.2.4. Duplicate payment. Where the same Business invoice or order has been paid more than once, the duplicate amount is refunded in full.
7.2.5. Service unable to be delivered. Where Workium is unable to deliver a Business service for reasons outside the customer's control (for example, a destination country closes to new applications, or a Global Mobility route is suspended by the relevant government), the affected service fee is refunded in full.
7.2.6. Workium-caused processing error. Where Workium's material error in a Business deliverable (for example, an incorrect Companies House submission, a Global Mobility report based on the wrong jurisdiction, or an Alumni CV submission to the wrong sponsor) directly causes the Business customer to incur an unrecoverable cost, the corresponding service fee is refunded.
7.3. Non-refundable scenarios. Refunds will not be issued for:
7.3.1. Filings already submitted to a government authority. Companies-house, tax-authority, sponsor-licence, immigration-authority and similar government fees paid through by Workium are non-recoverable from the relevant authority and therefore non-refundable.
7.3.2. Alumni placement fee after offer acceptance. Once an alumnus has accepted an employment offer arranged through Workium, the placement fee is fully earned and non-refundable, regardless of whether the alumnus ultimately starts the role.
7.3.3. Global Mobility reports already delivered. Sponsor-licence health checks, eligibility reports, salary-threshold workbooks and other Global Mobility deliverables already issued to the Business customer are non-refundable.
7.3.4. Company Formation post-filing changes of mind. Where the customer cancels after Workium has begun a filing, the service fee is non-refundable. Where a filing has been submitted and the customer asks to amend (e.g. change of company name, change of registered address, change of director), this is treated as a new chargeable service and the original fee remains non-refundable.
7.3.5. Subscription periods already commenced. Where a Business workspace is provided on a subscription or annual-licence basis, paid subscription periods that have already commenced are non-refundable; cancellation takes effect at the end of the then-current period.
7.3.6. Discounts, credits and promotional concessions. Discounts, credits, cashback and promotional concessions applied to Business invoices are not redeemable for cash and are not refundable.
7.4. Process and timeline.
7.5. Disputes. Business customers agree to first raise any refund concern with Workium via billing@workium.co.uk and allow a reasonable period for investigation before initiating a card-network chargeback or commencing litigation. Initiating a chargeback in breach of this Clause may result in suspension of the Business workspace pending resolution.
This Section 8 applies exclusively to Workium's UK Skilled Worker Visa service and prevails over Sections 6 and 7 for that service. Where a signed Service Agreement is in place, that agreement prevails over this Section 8 in the event of conflict.
8.1. Nature of the service. The UK Skilled Worker Visa service is delivered on a “reasonable endeavours” basis. It does not guarantee, and the fee does not purchase, a job offer, a Certificate of Sponsorship, a visa grant, or any specific immigration outcome. All of these depend on third-party employers and the UK Home Office. Refund eligibility is based solely on the stage of service delivered and the Client's conduct, never on the outcome of any application, interview or visa decision.
Only one tier applies to any engagement: the tier for the highest stage reached. Tiers are not cumulative. All tiers are net of the non-refundable third-party costs in Clause 8.4.
8.2.1. Full refund of the advance (100%)
The advance paid is refunded in full where: (a) no case manager has been assigned and no work has commenced; (b) following further evaluation of the applicant's profile (including education, qualifications, work experience or overall eligibility), the assigned case manager, at Workium's reasonable discretion, deems the applicant unfit to proceed; (c) a material change in the UK job market, sponsor licensing, salary thresholds, occupation eligibility or UK immigration policy significantly and adversely affects the applicant's position; or (d) Workium suspends, closes or withdraws the route before delivery has meaningfully begun.
8.2.2. Partial refund: significant work done, no interviews (70%)
Where no interviews were secured during the entire service period but Workium has performed substantive preparatory work, 70% of total fees paid is refundable. “Work done” includes (without limitation) résumé/CV optimisation, LinkedIn optimisation, employer outreach and applications, active employer engagement, and labour-market research. The retained 30% reflects this delivered work.
8.2.3. Partial refund: milestones reached, no match (40%)
Where a job match was not successful but significant milestones were recorded (for example, one or more interviews or employer assessments took place), 40% of total fees paid is refundable, provided the Client met their obligations under Clause 8.3.
8.2.4. No refund (0%)
No refund is due where: (a) a suitable offer was made and the Client declined, rejected or failed to accept it (including by non-response) for reasons unrelated to a material Workium misrepresentation; (b) the Client breached the conduct requirements in Clause 8.3; (c) the service has been fully delivered; or (d) in respect of the non-refundable costs in Clause 8.4.
The service depends on active participation. Any refund under Clauses 8.2.2 to 8.2.3 is forfeited (reduced to £0) where the Client, at any point during the process:
8.3.1. Fails to attend scheduled interviews, employer meetings or Workium sessions;
8.3.2. Does not participate in required assessments, tests or tasks;
8.3.3. Misses recruiter or employer calls on more than one occasion, or fails to return them within a reasonable time;
8.3.4. Becomes unresponsive, defined as failing to respond to at least three (3) documented contact attempts across email and phone/WhatsApp over a ten (10) working-day period;
8.3.5. Provides false, misleading, incomplete or fraudulent information, documents or credentials, or misrepresents their eligibility, identity, qualifications or experience;
8.3.6. Withdraws voluntarily, accepts a role obtained outside Workium while under active service, or engages a Workium-introduced employer directly to circumvent fees;
8.3.7. Engages in abusive, unlawful or reputationally damaging conduct toward Workium staff, employers or partners.
Regardless of tier, the following are never refundable, as they are paid to or consumed by third parties: UK visa application fees, the Immigration Health Surcharge (IHS), Certificate of Sponsorship costs, English-language test fees, credential-verification/translation fees, courier/biometric costs, and any payment-processor fees or FX/currency-conversion surcharges (including the applicable card/Paystack surcharge on NGN, EUR or GBP transactions). Refunds are issued in the original currency and via the original payment method; Workium is not liable for FX movements between payment and refund.
All refund requests, evidence and queries should be sent to:
billing@workium.co.uk
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