Virtual Assistant- Client Support

About This Role

We are seeking a reliable and detail-oriented Virtual Assistant – Client Support to support our UK operations. This role is ideal for a proactive professional who enjoys working with clients, managing administrative tasks, and providing high-quality support in a fast-paced, digital environment. The successful candidate will serve as a key point of contact for clients, ensuring timely responses, accurate information sharing, and smooth coordination across internal systems and teams. Working hours are flexible, approximately 15–25 hours per week.

Responsibilities

• •Serve as the first point of contact for client enquiries via email, chat, and internal ticketing systems
• •Respond to client questions professionally, clearly, and within agreed response times
• •Provide accurate information about services, processes, and next steps
• •Follow up with clients to ensure issues are resolved and expectations are met
• •Maintain and update client records in CRM and internal platforms
• •Assist with onboarding new clients and guiding them through platform features
• •Track client progress and flag delays, missing documents, or action items
• •Prepare basic reports, summaries, and updates for internal teams
• •Assist with booking consultations, calls, and follow-ups
• •Coordinate calendars and send reminders to clients and internal stakeholders
• •Ensure all appointments and milestones are accurately logged
• •Support clients with document checklist guidance (no legal advice)
• •Ensure uploaded documents are complete, properly named, and correctly logged
• •Escalate complex or sensitive issues to senior team members when required

Requirements

• Must be based in the United Kingdom with the legal right to work
• Proven experience in a Virtual Assistant, Client Support, Customer Service, or Administrative role
• Strong written and verbal English communication skills
• Excellent organisational and time-management abilities
• High attention to detail and ability to manage multiple tasks simultaneously
• Comfortable working independently in a remote environment
• Confident using digital tools such as email and calendar systems, CRM or client management platforms, and Google Workspace / Microsoft Office
• Experience supporting UK-based clients or businesses (nice to have)
• Familiarity with customer support workflows or ticketing systems (nice to have)
• Previous experience in professional services, tech, mobility, or consultancy environments (nice to have)
• Basic reporting or data-tracking experience (nice to have)